Faucet After-Sales Support Agreement
Technical and spare parts support
Technical consultation: We provide lifetime technical consulting services for all products. If you have any questions about installation, use, or maintenance, users can get answers at any time through the official website, hotline, or WeChat customer service.
Spare parts supply: Original accessories are available for a long time, including but not limited to valve cores, seals, water inlet pipes, aerators, etc., to ensure long-term and stable operation of the product. This support ensures that users do not have to worry about spare parts shortages.
Remote diagnosis and assistance
Video assistance: Supports online remote video assistance. Customers can shoot videos of problems and send them to customer service for preliminary diagnosis.
Self-service maintenance: For simple maintenance issues, such as scale cleaning, filter replacement, and handle adjustment, we provide detailed graphics and video tutorials, which users can handle by themselves or with the assistance of nearby technicians. This service is designed to enhance users' self-service capabilities while reducing service costs.
Customer return visits and satisfaction assurance
Return visit mechanism: After each after-sales service is completed, we will return visits within 3 working days to confirm the satisfaction of the handling and ensure that the problem is completely resolved.
Service archives: Establish customer service archives to ensure that repeated services can be tracked and responded efficiently.
User feedback: Users are welcome to provide service evaluation feedback on the official website or third-party platforms to help us continuously optimize the service process.
Service Commitment
We are committed to providing users with continuous and comprehensive after-sales support to ensure that users have a satisfactory service experience during the purchase and use process. If you have any questions or need help, please feel free to contact our customer service team. If you need a complete PDF document, paper warranty card, or corporate procurement contract version, please contact our after-sales specialist for support.